Wolfgang Puck Indoor Electric Reversible Grill & Griddle

Heats ups quickly and evenly; I've cooked everything from pancakes, to paninis(griddle side) and steak, shrimp and burgers (grill side) with wonderful results. The griddle side gives me good browning and crisping, while grill side cooks evenly and leaves great grill marks. Also does a good job of keeping food warm.(I don't even set it to "warm", I just unplug it). The grease trapper is the same size as the grill/griddle, which is good and bad because if you're cooking for a large group, you don't have to worry about the trap overflowing. But the bad news is that the "trapper tray" isn't dishwasher safe. But the grill itself is, so that's good news. But once again, it is pretty large (I can fit 6 pieces of French Toast comfortably), so you'll need a next-to-empty or very large dishwasher to make it fit. All in all, great grill and I'm very happy with my purchase, and 2.5 years later, it still works great even with my husband and kids abusing it. Oh, one more thing, sort of off the subject: If you don't own or haven't used the product you're reviewing, it makes it difficult to review the product. Customer services rants are not helpful and should be aired out in another venue.

I've been trying the Presto's, only to find that my eggs run to the center. Pancakes were troublesome because these other grills couldn't get quite hot enough.

Finally found this Wolfgang Puck. Perfectly flat eggs don't roll at all, staying in a circle. Gets hot enough to make really good pancakes and is big enough to make four. Haven't tried the grill side yet.

Surface heating seems to be uniform. I browned all four pancakes to the same level of 'brownness'.

UPDATE (June 2010):

The numbers on the thermostat wash off within 6 months. You will not be able to determine temperature settings. Manufacturer is unresponsive.

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I like it. The next best thing to a commercial-grade grill. The entire surface temperature appears to be even as I don't see a difference in how quickly items cook on one side versus the other or the edges versus the middle. Any griddle you buy will be a pain to clean (isn't cleaning ALWAYS a PAIN?) but this one cleans relatively easy. The griddle/grill lifts off the base and there is a drip-pan underneath that is also removable.

Only problem I have, which is not really a problem with the griddle, is that I can't be running too many items in the kitchen while I use it because it will trip the Kitchen Outlets' circuit breaker.

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I purchased this item in November 2011. I used it 3 times when I noticed that it was not heating evenly. I called the 800# on my instruction book to order a replacement part. It is now April 25, 2012 and still no part. I call every 2 weeks to check on it and get the same story. It is backordered and should be in within 4-6 weeks. I am really frustrated with this and will not recommend this grill because of the replacement part issue. I think it could be a great item and I do realize that everyone makes a "lemon" once in a while. I feel like I have been very patient-I even put off writing a review in hopes that the part would be here and I could write a favorable review. I wish they would just send me a new grill instead of having to wait on the part since it has been so long. I have no faith in this product or the customer service at Wolfgang Puck.

Well, it now almost the 1st of June and still no part for my griddle and no idea when the backordered part will be in. Would never buy another Wofgang Puck product.

Wolfgang Puck WPRGG0010 1800-Watt Reversible Nonstick Grill and Griddle

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This is the greatest griddle we have ever owned. We love how it cooks food evenly. The only complaint is the product itself wasn't in mint condition. The black plastic around the handle areas had many little chips. Unless pointed out they are barely noticeable. Seems like a manufacturing flaw not damage from shipment. This was the second one reshipped and it had the same flaws on it.

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