Char-Broil 3184727 Deluxe Electric Rotisserie

I have to say that the con to this devices is the spit itself... come on why would make a spit in two pieces attached by a nut that bind the two pieces together ... to me it seems it is the weakest point in the whole device. I broke mine while I was tightening it... luckily I ran out to buy a cheap rotisserie for the 1 piece spit it contained... The spit need to be sturdy and appears to be flimsy... stay away from this one. Char-Broil 2584727 Deluxe Electric Rotisserie

I wasn't sure about buying this rotisserie after reading other negative reviews and wish I hadn't. It didn't even make it to the grill. The rod comes in 2 parts that have to be screwed in, one into the other, and the threaded end snapped off before it was even tightened down all the way. This is clearly not well-made and I would guess if it had made it into use, something else would have failed later on.

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This item is great!! It installed right on the pre drilled holes on my BBQ and I was off and running! Only drawback is that you have to remove the brackets in order to put your grill back on. I cooked a chicken and it was beautiful!

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Char-Broil is generally known as having a pretty good product line; this is not one of them. The spit is a two piece affair that is assembled by screwing one half into the other half with a washer between them. The problem is that the threaded portion is too long to be tightened down to the other half; so it breaks as you attempt to tighten it down as instructed by the sheet accompanying the product. However, based on other reviews (which I wish I had read prior to purchasing the product) this is not new news, so let me add dealing with Char-Broil.

Had I purchased this item locally, I would have brought it back to the seller and demanded either a refund or a new one. Since that is not what happened, I contacted Char-Broil. Even though this product has no warranty information on or in the box I knew I would get some satisfaction if I harangued them enough. Surprisingly it wasn't all that difficult, once I explained to the customer service rep what the problem was and that the item had not been used yet he said they could fix the problem and make it right, then he asked where I purchased it. When I said Amazon, he said that I would have to send the item back to Char-Broil (using a trackable service) and they would replace it; however, here is the rub, I had to send the entire item back, including the parts I had already assembled on the grill. So, I took all the parts back off the grill, then put them back in the box and marked the box with the RMA number supplied and using the shipping box it came in from Amazon, I repacked it and shipped it via UPS to Char-Broil, at my expense.

The day after it arrived in Georgia (where it was being shipped) I received an automated email from Char-Broil requesting that I contact them in reference to my item returned. When I contacted them, I found that what they wanted was a credit card to charge $8.95 for shipping and handling to return my replacement product to me. Needless to say, this did not go over well with me and after some discussion they decided to return it at their expense. Be forewarned, Char-Broil's warranty on ALL items is that the consumer pays shipping in both directions. I hate to think what would happen if there was something wrong with my grill!

When the replacement item gets back to me, I will see if the threaded portion still appears too long to fit into the other side and if so, I am going to grind it down some until it fits easily and rely on the lock washer to keep the two halves together.

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Everything is fine with this except for the spit. It is a two piece contraption that has no strength. It worked fine for the first two times I used it but just now as I was roasting two chickens it broke and dumped our dinner into the flames. DON'T BUY IT.

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