Ronco 3000 Series Rotisserie-White

This makes the juiciest chicken I've ever tasted. Racking the chicken onto the spit is as easy as it looks on TV. The same goes for removing it when done. Clean up is a snap. There's plenty of room for a plump chicken or a couple of Cornish hens. I haven't tried a turkey yet, but I roasted veggies in the spinning basket. Delicious!

I love the pause feature that allows me to stop the spit from turning so that I can add crispiness to any part of the bird. The pan in the bottom collects the juices. I make soup with it later.

It comes with everything too gloves, video, chicken ties, basket with lid.

This is one of those purchases that makes me want to tell everybody what a great deal I got. I'd give this product ten stars if I could.

***UPDATE...Jan 2, 2012, this thing stills works great.

In 1998 or maybe 99 my husband who loves commercials convinced me, the skeptic, to purchase a Ronco Rotisserie. Now, 10 years later and several moves in which it was dropped and glued together again, it is finally falling apart to an unusuable extent and so I am replacing it with a younger sexier model. It has been my favorite form of food preparation, especially in the summer when I don't want any extra heat produced in the house. The food is wonderfully moist without brining which is especially important in our household now. I can't praise this product enough. And this praise is from a skeptic. Tonight we had Salmon cooked in the basket. Yum. Last night we had a half Turkey breast. More yum. My only complaint is that it doesn't weather continual dropping very well.

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I purchased this for my dad and after a few uses, the paint on the gear wheels began to flake off onto the food. He called Ronco and they claimed they did not receive his warranty information that he had mailed 3 weeks earlier, and therefore could not help him. I called Customer Service myself and was told the same thing no warranty information so no help. I was told to call their Corporate Office which I did. The line was busy for days. I emailed Ronco and received an automatic reply that said I would be contacted regarding my email in 24 to 48 hours. I received a reply email ONE MONTH LATER! The problem is still not resolved....

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The rotisserie works well and if you follow the directions carefully, the end results will be delicious. Just understand that once purchased, you can't depend on any customer service at Ronco. They don't answer emails. They don't answer the phone. If you order an accessory, it may never arrive and you won't be able to find out why. If you want an extended warranty, buy the one offered through Amazon.

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I'm incredibly disappointed with Ronco's customer service. I spent a bunch of money to have the oven sent next-day hoping to use it tonight to make dinner. Unfortunately I opened the box to find the heat reflector was missing. I called customer service thinking they'd send it out asap. Nope. First of all, customer service has been outsourced to India, and I was on hold waiting to speak to someone for 10 mins. And second, the guy didn't understand what I was saying. Finally, when he figured out that I was trying to tell him the heat reflector was missing, the very unapologetic man told me I had to register the thing online and then fax my request for the missing part, along with a copy of my receipt, to somewhere in California. I told him it was ridiculous, and he told me that was company policy. I think Ronco should refund my next-day shipping fees, and send the missing part out using next-day service as well. Apparently it's impossible to speak with any sort of competent customer service rep in the States. All I can do is fax or leave a message. I wish I would've known Ronco's customer service was this unprofessional before I bought the oven.