DeLonghi EO1260 Stainless-Steel Toaster Oven with Broiler

I purchased this product based on the features and the fact it has a one year warranty. After 6 months is stopped working. Calling DeLonghi they said they would replace it. The next week they said no and told me to take it to a repair center they authorized that was out of town. Took it to the repair center and one week later they said it could not be fixed and DeLonghi was sending a new one. One week later I called DeLonghi and they said they never told the repair center they would replace. Instead they would send parts in 'a few weeks.' 8 weeks since the oven stopped working and I still do not know when or if I will ever get it back. Amazon should black-list DeLonghi as a vendor due to horrific customer service!

We had a rude awaking today, our Delonghi toaster was on fire. I will never again buy any Delonghi product. The defective design is in the toast switch. It is mechanical. When it finishes toasting, it sometimes continues to the "Always On" position thus leaving the toaster oven on toast: very, very hot. We literally had a house full of smoke & a toaster full of flames. You were warned.

Funny thing is, Delonghi makes an attractive product.

Sad thing is, they can cost you your house or worse.

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I purchased this toaster oven because I loved its exterior design and thought it would look great in my kitchen. It did... until the middle knob came off after less than 6 months of use. I've been using a pair of pliers to turn it on for the last 5 months while I await my replacement part. I have followed-up on my request with DeLonghi customer service on a number of occassions and they offer no solution other than to continue to wait. I even left a message with a supervisor and received no response whatsoever. I vow to never buy a DeLonghi product again. Still waiting for that knob...

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I purchased this high-end toaster oven because I wanted /needed a proficient smaller oven for smaller baking needs. After 5 months of moderate usage, however, the middle knob has malfunctioned and it will no longer bake. Other than that I was satisfied with the product. I called their customer service and to get it repaired under warranty, will have to ship it at least 250 miles away, at my expense. What a hassle. I may just go buy a cheap toaster oven to replace it instead of spending the time and money on postage. Live and learn....just because a product costs more doesn't mean it's better.

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This is a really great toaster oven! I just recently bought it and I am delighted to say that I won't need to be returning it. It looks beautiful, however, finger prints are very noticeable on its completely stainless steel exterior. I haven't tried a 12 inch pizza yet, so I'm not too sure if it can really crank one of those out. But for the basic uses of a toaster oven, it has a very even "toast" or "bake." Clean-up is easy with it's removable crumb tray, and it's also not ungodly big like my previous toaster oven. I LOVE making biscuits in this thing! They are perfect!! My other toaster oven would burn the outside and inside, they would still be doughy. This thing cranks biscuits out perfetcly!

It could be a tad quieter though....

UPDATE: I wish I could change my star rating to 1 or 2! The chrome metal right by the opening of the door is becoming discolored! You know that yellowish brownish look. It's not bad right now, but in the forseeable future, it will be pretty noticeable. I'm pretty ticked off that I spent $100 on a toaster that has a design flaw....ugh

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